|Returns and Refunds|
|Shipping and Delivery|
|Order Changes and Cancellations|
Customer satisfaction is our top priority. Since 2002, Dyer Packaging, Inc. has been committed to providing the highest quality reclosable plastic bags at affordable prices with fast shipping and prompt, courteous customer service. We have grown to become one of the leading distributors of stock and custom plastic bags in the USA by working harder than our competition, employing a knowledgeable staff and establishing strategic manufacturing relationships that allow us to offer the most extensive catalog of stock and custom items. Our thorough understanding of the materials and manufacturing process ensures you will receive the best bags for your project, done right, on time and at a price to fit your budget.
All payments are made to Dyer Packaging, Inc. We accept Visa, Mastercard, Discover, American Express and PayPal as forms of payment. Company checks are accepted with an approved credit application. Open credit accounts with payment terms are available upon completion and approval of our credit application. To apply for payment terms, please contact us for details – we require full banking information and trade references. If granted, payment via the established terms is expected within the specified terms.
This privacy notice discloses the privacy practices for www.dyerpackaging.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Refunds and Returns
Notice for claims of non-conforming products, shortages or delivery failure must be given in writing within 30 business days of shipment. No merchandise is to be returned without obtaining a Return Authorization Number in advance from Dyer Packaging, Inc. Failure on the part of the purchaser to give written notice within the 30-day period constitutes unquestionable acceptance of products and the purchaser waives all claims in respect to said products. If manufacturing defects are found and the above-mentioned conditions have been met, we will gladly arrange for a return, provide product replacement and issue an account credit. Purchaser is responsible for return shipping of non-defective merchandise.
Shipping and Delivery
Unless otherwise designated, orders from Dyer Packaging, Inc. are shipped via UPS Ground or FedEx Ground and shipping charges will be added to your invoice total unless the order value qualifies for free shipping. Orders exceeding the maximum weight for parcel service will be shipped via common carrier truck freight line as either "LTL" (less than truckload) or "TL" (truckload) shipments. Based on the shipment weight and final destination, our traffic department will determine the most economical and expedient way to ship your order.
Expedited shipment options are NOT available with online purchases. Should you desire an expedited shipment method, please contact our customer service department for assistance. Any additional services such as lift-gate, driver appointment or inside delivery which incur additional charges must be specified in advance and are the responsibility of the purchaser. Failure to provide notification of these requirements prior to shipment will result in additional charges. If you would prefer to use your own carrier account, we will gladly accommodate your request – please contact our customer service department for details.
Order Changes or Cancellations
Stock orders may be changed or cancelled until items have been shipped. Purchaser will be responsible for return shipping fees plus a 20% restocking fee. Custom orders may be cancelled within 3 business days from placement. Purchaser is responsible for any artwork/graphics fees, printing plates or material charges previously incurred by the time of change or cancellation.